Terms & Conditions + Privacy Policy

1. Terms & Conditions

1.1 Services

We provide design assistance, fabrication, and installation of woodwork and granite. Scope, specifications, and timelines are detailed in project proposals and drawings.

1.2 Quotes & deposits

Quotes are valid for 14 days unless stated otherwise. Work begins once the deposit stated on the proposal is received. Materials are ordered after deposit clearance.

1.3 Site readiness

Clients must ensure clear access, available power, safe working areas, and that plumbing/electrical rough-ins are complete before installation. Additional visits caused by site delays may incur fees.

1.4 Variations

Changes requested after sign-off may impact cost and timeline. Variations are confirmed in writing before work proceeds.

1.5 Materials & finishes

Wood and stone are natural products and may vary in color and grain. We seal and finish according to manufacturer guidance; periodic maintenance is required to retain performance.

1.6 Warranty

We warrant workmanship for 12 months from installation. Misuse, water damage, or third-party alterations void the warranty. Hardware and appliances carry manufacturer warranties.

1.7 Safety & protection

We use dust extraction and PPE on-site. Clients are responsible for removing valuables from work zones. Children and pets should be kept clear of tools and materials.

1.8 Payments

Payment schedules are listed on the invoice. Late payments may pause work and attract interest as allowed by law.

1.9 Cancellation

Orders canceled after materials are purchased may incur restocking or fabrication costs. Custom-made items may be non-refundable.

1.10 Governing law

These terms are governed by the laws of South Africa. Disputes will first be addressed in writing and, if unresolved, may proceed to mediation before formal action.

2. Privacy Policy

2.1 Information we collect

We collect contact details, project addresses, measurements, and preference information you share when requesting quotes or services. We may record correspondence for project management.

2.2 How we use your information

Information is used to prepare quotes, schedule site visits, fabricate and install work, and communicate updates. We may send service reminders or maintenance tips related to your project.

2.3 Sharing

We only share details with trusted suppliers or subcontractors involved in your project (e.g., hardware, stone, logistics). We do not sell or trade your information.

2.4 Storage & security

Project data is stored in secure project management tools with access limited to team members. We retain records for legal and warranty purposes.

2.5 Your choices

You may request access to, correction of, or deletion of your personal information (subject to legal retention requirements). To opt out of updates, email info@assieswoodworks.co.za.

2.6 Cookies

Our website may use basic cookies or analytics to understand traffic. You can disable cookies in your browser; the site will still function for browsing.

2.7 Contact

For privacy or legal questions, email info@assieswoodworks.co.za or call +27 76 511 4410.